Knowledge Base

Everything you need to know about using the MedCompliance platform

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All Articles(27 articles)

🚀Popular

Welcome to MedCompliance Platform

Learn the basics of the NFPA 99 compliance platform and how to get started with your account.

Getting Started5 min
🚀Popular

Understanding User Roles and Permissions

A comprehensive guide to system admins, org admins, technicians, and client roles.

Getting Started8 min
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Dashboard Overview: What Each Metric Means

Understand your dashboard metrics and how to use them effectively.

Getting Started6 min
🔧Popular

How to Complete an Inspection

Step-by-step guide for technicians to complete NFPA 99 inspections and upload reports.

For Technicians10 min
🔧

Uploading Inspection Reports and Photos

Best practices for uploading compliance documents and inspection photos.

For Technicians7 min
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Managing Your Inspection Schedule

How to view assigned inspections, update schedules, and mark tasks complete.

For Technicians6 min
👥Popular

Creating and Managing Users

How to add technicians, clients, and other users to your organization.

For Administrators9 min
👥

Setting Up Inspection Schedules

Configure automated inspection schedules for your healthcare facilities.

For Administrators12 min
👥

Multi-Facility Management Guide

How to manage multiple healthcare facilities from a single dashboard.

For Administrators15 min
👥

Creating Custom Workflows

Automate your compliance processes with custom workflow automation.

For Administrators14 min
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SLA Management and Violation Tracking

Set up service level agreements and track compliance violations.

For Administrators11 min
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White-Label Branding Configuration

Customize your reports and platform with your organization's branding.

For Administrators8 min
🏥Popular

Requesting an NFPA 99 Inspection

How healthcare facilities can request and schedule compliance inspections.

For Clients5 min
🏥

Viewing and Downloading Compliance Reports

Access your inspection reports, certificates, and compliance documentation.

For Clients6 min
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Understanding Your Compliance Status

Learn how to read your compliance dashboard and what each status means.

For Clients7 min
🔌

API Getting Started Guide

Introduction to the MedCompliance API for Enterprise customers.

API & Integrations10 min
🔌

Integrating with Epic EMR

How to connect MedCompliance with Epic Electronic Medical Records.

API & Integrations20 min
🔌

Setting Up Webhooks for Real-Time Updates

Configure webhooks to receive real-time notifications in your systems.

API & Integrations12 min
Popular

NFPA 99 Compliance Requirements Overview

What healthcare facilities need to know about NFPA 99 compliance standards.

NFPA 99 Compliance15 min

Medical Gas System Inspection Checklist

Complete checklist for NFPA 99 medical gas system inspections.

NFPA 99 Compliance10 min

Emergency Power Testing Best Practices

How to conduct NFPA 99 emergency power system testing.

NFPA 99 Compliance12 min
💳Popular

Choosing the Right Subscription Plan

Compare Basic, Professional, and Enterprise plans to find the best fit.

Billing & Subscriptions8 min
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Managing Your Subscription and Billing

How to update payment methods, view invoices, and manage your subscription.

Billing & Subscriptions6 min
💳

Understanding API Usage and Billing

How API calls are counted and billed on Enterprise plans.

Billing & Subscriptions7 min
🔍

Common Login Issues and Solutions

Troubleshoot login problems, password resets, and account access.

Troubleshooting5 min
🔍

File Upload Problems and Fixes

Resolve issues with uploading inspection reports and documents.

Troubleshooting6 min
🔍

Why Am I Not Receiving Email Notifications?

Troubleshoot email notification delivery issues.

Troubleshooting4 min

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